Terms of Service

1. Definitions

• "Service" means the FootballGPT website, application, and AI coaching assistant available at footballgpt.co
• "User" means any individual who accesses or uses the Service
• "Subscription" means a paid plan that provides enhanced access to the Service
• "Content" means any text, information, or materials submitted to or generated by the Service
• "AI Output" means responses, suggestions, and content generated by our artificial intelligence systems

2. Service Description

FootballGPT is an AI-powered assistant designed to provide football coaching information, session planning ideas, and general guidance. The Service uses artificial intelligence technology, including third-party AI providers, to generate responses to your queries.

Important: FootballGPT provides informational content only. It is not a substitute for:

• Professional coaching qualifications or certifications
• Official guidance from football associations (FA, UEFA, FIFA, etc.)
• Medical, physiotherapy, or sports science advice
• Safeguarding training or child protection guidance
• First aid or emergency medical treatment

3. Eligibility and Account Registration

To use the Service, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction
• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

4. Subscriptions and Payments

4.1 Free Tier

We offer a free tier with limited daily messages. Free tier access may be modified, limited, or discontinued at our discretion with reasonable notice.

4.2 Paid Subscriptions

Paid subscriptions ("Pro") provide enhanced features including increased message limits, chat history, and access to advanced AI models. By subscribing, you agree that:

• Subscriptions are billed in advance on a recurring monthly basis
• Prices are in the currency displayed at checkout and include applicable taxes
• Your subscription will automatically renew unless cancelled before the renewal date
• We may change subscription prices with 30 days' notice

4.3 Payment Processing

Payments are processed securely by Stripe. We do not store your full payment card details. By providing payment information, you authorise us to charge the applicable fees to your chosen payment method.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to Pro features until the end of your current billing period. No partial refunds are provided for unused portions of a billing period.

5. Refund Policy

We offer refunds in the following circumstances:

• Within 14 days of first subscription: Full refund available if you are not satisfied with the Service, in accordance with the UK Consumer Contracts Regulations 2013
• Service unavailability: Pro-rata refund if the Service is unavailable for more than 72 consecutive hours due to issues within our control
• Billing errors: Full refund for any erroneous or duplicate charges

To request a refund, contact us at admin@360tft.com with your account email and reason for the request. Refunds are typically processed within 5-10 business days.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Submit false, misleading, or fraudulent information
• Harass, abuse, or harm another person or group
• Generate or distribute harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated tools, bots, or scripts to access the Service without permission
• Circumvent or attempt to circumvent usage limits or security measures
• Resell, redistribute, or commercially exploit the Service without authorisation
• Use AI Output to create competing products or services
• Submit content that could endanger child safety or welfare

We reserve the right to suspend or terminate your access immediately for violations of this Acceptable Use Policy, without refund.

7. AI-Generated Content Disclaimer

You acknowledge and agree that:

• AI Output is generated by artificial intelligence and may contain errors, inaccuracies, or outdated information
• AI Output should not be relied upon as professional coaching advice, medical guidance, or official regulatory information
• You are solely responsible for evaluating and verifying any AI Output before applying it in real-world coaching situations
• The safety and welfare of players, particularly children and young people, remains your responsibility as a coach
• AI Output does not replace the need for appropriate coaching qualifications, first aid training, or safeguarding certifications
• Your conversations may be processed by third-party AI providers (including OpenAI) in accordance with our Privacy Policy

We do not guarantee the accuracy, completeness, or suitability of any AI Output for your specific circumstances.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by SVMS Consultancy Limited and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

8.2 Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, process, and store that content for the purpose of providing and improving the Service.

8.3 AI Output

Subject to these Terms, you may use AI Output for your personal coaching activities. You may not use AI Output to train competing AI systems or create derivative commercial products.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory
• We do not warrant that the Service will be uninterrupted, error-free, or secure
• We disclaim all liability for any injuries, damages, or losses arising from the use of AI Output in coaching activities
• Our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless SVMS Consultancy Limited, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Modifications to the Service and Terms

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms
• Your conduct could harm other users, third parties, or our reputation
• We are required to do so by law
• We discontinue the Service

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall survive.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights under applicable consumer protection laws.

14. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect
• Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights to any successor or acquirer
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control

15. Contact Information

For questions about these Terms or the Service, please contact us: